Contacting Us
To provide the best, confidential, and timely service, please call only once and leave a single message. We will do our best to return your call by the end of the next business day and appreciate your patience.
If you are having issues with a medication or need to speak directly with your provider and haven’t heard back from the clinic, you can email your provider directly – see our Contact Us page for details.
Confidentiality
At Diamond Lake Clinic, we have the utmost respect for your privacy and confidentiality. Please read our Notice of Privacy Practices to understand how your health information is protected.
Disclaimer: By providing your phone number to Diamond Lake Clinic, you consent to receive text messages from us for any purpose. Standard message and data rates may apply. Message frequency may vary, and you can opt out at any time by replying “STOP.” For details on how we handle your information, please see our privacy policy below.
Privacy Policy (mobile): We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Text message consent and opt-in data remain private and are never shared with outside parties.
New Patient Intake Forms and Insurance Information
All new patients establishing care at Diamond Lake Clinic must fill out an intake form prior to their first scheduled appointment with a provider. You can request the intake form by emailing info@diamondlakeclinic.org. Be sure to complete all sections and attach photos of the front and back of your insurance card and your photo ID. If you plan to pay out of pocket and do not have insurance, please indicate this clearly on your form to prevent delays in scheduling.
Controlled Substances Policy
- Our individual providers follow Diamond Lake Clinic maximum dosing guidelines for controlled medications used to treat anxiety, ADHD, and insomnia
- Patients being prescribed controlled substances agree to the possibility of being required to do random toxicology screens in order to get prescriptions of controlled substances.
- Our prescribers may request medical records from recent prescribers before prescribing any psychiatric medications
- Our prescribers do not prescribe pain medications, muscle relaxants, or medical cannabis
- If you are taking narcotic pain medications, medical cannabis, or are abusing drugs or alcohol our providers may not prescribe controlled substances to you
- No controlled substance medications will be prescribed without an in person appointment with a prescriber. *see list of controlled substances*
- Taking controlled substances other than how it is prescribed is grounds for termination of care
- Positive toxicology screens is grounds for termination of care
Prescription Refill Policy
ALL prescription refill requests for controlled substances require an office visit with your provider. Also any medication or dose changes require an office visit. Before leaving the office, be sure you have scheduled an appointment before your medications will run out. If you need to reschedule your appointment, make sure to make the rescheduled appointment before your medications run out.
If your pharmacy has changed, please let us know at the time of your appointment and refill time, which pharmacy location you would like us to move your prescription. Make sure to give us the name, address and phone number of the new pharmacy. We need the most accurate information so there aren’t any delays in getting your prescription sent.
Prior Authorizations for Prescriptions
Prior Authorizations for prescription medications require an office visit with your provider. To avoid the confusion and delays of dealing with prior authorizations and additional office visits, it is very important that you supply us with a copy of your insurance formulary (preferred medications your insurance plan will cover). Your insurance company will require prior authorization for any medication prescribed that is not listed on your formulary.
Requesting Forms or Letters From Your Provider
If you need any forms filled out by your provider or any letter written by your provider, you will need to schedule an appointment with your provider for completion of these forms and/or letters. You will need to bring these forms to your appointment, with all patient sections already filled out. For letters, you will need to bring the name and contact information of any person and/or department to send the letter, as well ass addresses, emails, and/or fax numbers for sending the letter.
For a Diagnostic Assessment to be completed, make a 15 minute appointment with case manager, patient and provider present to go over and complete any medical/diagnostic questions and sign the forms. Please have your case worker complete the forms to the best of their knowledge before coming to the appointment.
Payments and Insurance
Payment is due at the time services are rendered. Your payment may consist of an insurance deductible, a co-payment, co-insurance, or full payment for uninsured patients or those services not covered by an insurance plan. Please be prepared to show your insurance card at every visit. Keeping your records up to date helps us expedite referrals and authorizations necessary for your care and ensures we have the information needed to bill your insurance company accurately and timely.