In an effort to provide the best, confidential, and timely service to all of our patients, we request you call only once and please leave only one message. We will make every effort to get back to you by the end of the next business day. Should you not hear from us, or if it is an urgent request, you may also send a text message to 612-806-3011.
Please use the texting option for emergency requests only. We appreciate your patience and help during these trying and troubling times.
If you are having difficulty with a medication or need to speak directly to your provider, and the clinic has not gotten back to you, you can email your provider directly:
At Diamond Lake Clinic, we have the utmost respect for your privacy and confidentiality. Please read our Notice of Privacy Practices to understand how your health information is protected.
Prescription Refill Policy
ALL prescription refill requests for controlled substances require an office visit with your provider. Also any medication or dose changes require an office visit. Before leaving the office, be sure you have scheduled an appointment before your medications will run out. If you need to reschedule your appointment, make sure to make the rescheduled appointment before your medications run out.
Requesting Forms or Letters From Your Provider
If you need any forms filled out by your provider or any letter written by your provider, you will need to schedule an appointment with your provider for completion of these forms and/or letters. You will need to bring these forms to your appointment, with all patient sections already filled out. For letters, you will need to bring the name and contact information of any person and/or department to send the letter, as well ass addresses, emails, and/or fax numbers for sending the letter.